Customer Service Cum Admin

About E3 CLUBHOUSEE3 CLUBHOUSE is a dynamic and forward-thinking organization dedicated to delivering exceptional experiences to our members. We foster a culture of inclusivity, respect, and teamwork, where every individual has the opportunity to grow and thrive.

Job Responsibilities

As a Customer Service cum Admin, you will be at the forefront of our membership experience. Your duties will include:

• Providing exceptional customer service to our members, responding to queries and resolving issues in a timely and professional manner
• Managing the day-to-day administration tasks, including maintaining accurate records, preparing reports, and coordinating events
• Maintaining a high level of proficiency in our membership management system and other tools, ensuring seamless data entry and retrieval
• Assisting with membership sales and promotions, including generating leads and providing membership information to potential new members
• Collaborating with the management team to develop and implement strategies for continuous improvement and customer satisfaction
• Providing administrative support to the management team, including preparing agendas, minutes, and other materials for meetings
• Maintaining a clean and organized workspace, ensuring that all files and documents are up-to-date and easily accessible
• Performing other administrative tasks as needed, to support the overall goals and objectives of E3 CLUBHOUSE

Job Requirements

To be successful in this role, you will need:

• A fresh graduate with a high school, diploma, or certificate qualification in a related field
• Excellent communication and interpersonal skills, with the ability to build strong relationships with our members and stakeholders
• Strong organizational and administrative skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Proficiency in basic software applications, including Microsoft Office and Google Suite
• Ability to work in a fast-paced environment, with a strong focus on customer service and continuous improvement
• Strong problem-solving and analytical skills, with the ability to identify and resolve issues in a timely and effective manner
• Familiarity with membership management systems and other technology tools, or a willingness to learn and develop these skills
• Ability to work independently and as part of a team, with a positive and flexible attitude