I
Customer Service Cum Admin
MYR 2,400 - 3,400
Petaling Jaya, Selangor, Malaysia
Job Conditions
High School, Certificate, Diploma, Bachelor
Full-time, Contract
Job Description
Company Profile
iCARES, a leading company in the property technology industry, is a dynamic and growth-oriented organization that values innovation and collaboration. We strive to provide excellent services to our customers through a team of dedicated professionals. Our mission is to deliver superior customer experiences that exceed expectations.
Responsibilities
- Respond to customer inquiries via phone, email, or in-person to provide timely and effective solutions to their queries.
- Provide user training.
- Provide administrative support to the team, including maintaining records, preparing documents, and performing data entry tasks.
- Assist in the coordination of events, meetings, and appointments, ensuring seamless communication among team members and stakeholders.
- Maintain accurate and up-to-date records of customer interactions, transactions, and feedback.
- Ensure compliance with company policies, procedures, and regulations.
- Process customer orders, payments, and refunds with precision and attention to detail.
- Develop and implement process improvements to enhance customer satisfaction and operational efficiency.
- Collaborate with the sales team to resolve customer complaints and concerns in a professional and courteous manner.
- Maintain a clean and organized work environment, adhering to health and safety standards.
Requirements
- 1-3 years of experience in customer service or administration.
- High school diploma, certificate, diploma, or bachelor’s degree in a related field.
- Excellent communication and interpersonal skills to interact with customers, colleagues, and stakeholders.
- Strong problem-solving and analytical skills to resolve customer complaints and concerns.
- Ability to work in a fast-paced environment with multiple tasks and priorities.
- Proficient in using computer software and systems, including Microsoft Office and CRM applications.
- Strong organizational and time management skills to meet deadlines and deliver results.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Willingness to learn and adapt to new technologies, procedures, and processes.
- Availability to work full-time.
- Possess own transport
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