Admin Officer

Company Description ##

Oympic Edu Sdn Bhd, a dynamic and supportive organization, fosters a positive work environment where you can excel and grow professionally in our outstanding team of customer service experts We offer a variety of work from home options and are committed to providing ongoing learning opportunities, fostering open communication, and valuing our team member’s ideas and contributions Our friendly and proactive team works together, understanding each other’s strengths and promoting efficient collaboration You can confidently expect a well-stocked pantry, which will assist you to have the support and encouragement you need to thrive in the work place Our emphasis on our staff is reflected in our commitment to provide generous healthcare, along with supportive training plans and additional leave opportunities to help you balance work and life

Job Responsibilities

• Manage and attend to customer requests and queries in a professional and efficient manner
• Provide support and guidance to customers needing assistance with our products or services, ensuring a positive customer experience
• Assist in maintaining and updating customer records according to company guidelines and quality service standards
• Ensure accurate and prompt responses to inquiries, ensuring satisfaction for the customers
• Collaborate effectively with other team members to deliver superior customer care
• Resolve customer issues effectively and accurately, striving towards a positive resolution for all customers
• Identify customer needs, concerns and feedback, reporting to the manager through well defined channels

Job Requirements

• Diploma holder or equivalent or above
• Possessing 1-3 years of experience in customer service roles
• Strong proficiency in Microsoft Office Suite, especially in Excel and Word and PPT
• Excellent communication skills both written and verbal, along with the ability to communicate effectively with customers in multiple languages
• A meticulous and organized approach to tasks is vital for efficient productivity
• Demonstrable ability to meet tight deadlines, handling multiple tasks efficiently
• Proficient in Google Workspace