Customer Service

Job Responsibilities

• Handle customer inquiries and complaints via phone, email, or chat
• Provide accurate and helpful information regarding products and services
• Process customer orders and ensure timely delivery
• Maintain up-to-date records of customer interactions
• Work closely with other teams to resolve customer issues promptly
• Contribute to the continuous improvement of customer service processes

Job Requirements

• A diploma degree
• 1-3 years of customer service experience
• Strong communication and interpersonal skills
• Proficiency in English and Malay, both written and spoken
• Ability to multitask and manage time effectively
• Customer-focused mindset and problem-solving skills
• Familiarity with customer service software and tools (an advantage)