E-commerce Executive

这是为您定制的 E-commerce Specialist (电商专员) 完整职位描述。由于您提供的薪资范围 (RM 4,500 - 6,500) 在市场上非常有吸引力，这份 JD 强化了对多平台运营能力和销售转化的要求，以确保您能招到高素质的人才。

Job Vacancy: E-commerce Specialist (电商专员)

Location: Mid Valley, Kuala Lumpur (LRT/KTM Accessible)

Salary: RM 4,500 – RM 6,500

Role Overview

We are looking for a dynamic and results-driven E-commerce Specialist to manage and grow our online presence. You will be responsible for the end-to-end operations of our stores on Malaysia’s leading e-marketplaces. The ideal candidate is someone who is tech-savvy, data-driven, and has a proven track record in driving online sales.

Key Responsibilities

• Platform Management: Lead the daily operations of official stores on Shopee, Lazada, and TikTok Shop. This includes product uploading, price updates, and inventory synchronization.
• Campaign Execution: Plan, set up, and execute platform mega-campaigns (e.g., 9.9, 11.11, 12.12) and store-specific promotions to maximize visibility and sales.
• TikTok Shop & Live: Manage TikTok Shop operations, including affiliate collaborations, video content scheduling, and supporting live streaming sessions.
• Performance Marketing: Monitor and optimize store advertisements (Shopee Ads, Lazada Solutions) to ensure a healthy Return on Ad Spend (ROAS).
• Data Analytics: Analyze sales performance, traffic trends, and customer behavior. Provide weekly/monthly reports with actionable insights to improve conversion rates.
• Customer Engagement: Oversee store chat performance and ensure high-quality responses to customer inquiries, reviews, and after-sales issues.

Requirements

• Experience: At least 2–3 years of hands-on experience in managing e-commerce platforms (Shopee/Lazada/TikTok) is required.
• Language Proficiency: Must be proficient in Mandarin (written and spoken) to effectively manage store content, communicate with Mandarin-speaking stakeholders, and handle customer inquiries. Fluency in English is also required.
• Technical Skills: Familiarity with e-commerce ERP systems, basic design tools (Canva/Photoshop), and advanced Excel for data analysis.
• Attributes: Creative mindset with a strong sense of ownership. Able to work in a fast-paced environment and stay updated with the latest e-commerce trends and algorithms.