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Customer Support / Customer Service Executive

Alpha Masterclass Sdn. Bhd.

MYR 3,000 - 4,500

Selangor, Malaysia

Ketentuan Pekerjaan

Penuh Waktu

Deskripsi Pekerjaan

Job description:

  • Event Management: Coordinate and assist in webinars, online workshops, and Zoom sharing sessions.
  • Sales Support: Engage in the sales process by interacting with customers, resolving queries, closing sales, handling payments, and following up on sales.
  • Customer Relationship: Cultivate strong relationships with customers to enhance satisfaction and retention.
  • Service Quality: Maintain high standards of service quality and assist with administrative tasks as needed.
  • Student Guidance: Guide students in developing the correct trading mindset.

Requirements:

  • Language Proficiency: Fluent in English, Bahasa Malaysia, and Mandarin.
    • Mandarin proficiency is a plus for communicating with Mandarin-speaking clients, but not required. All candidates are welcome to apply.
  • Education: Fresh graduates are encouraged to apply.
  • Technical Skills: Proficient in G Suite and Microsoft Office; coding knowledge is a plus.
  • Learning Mindset: Eager to learn new technologies that enhance work efficiency.
  • Problem-Solving: Excellent problem-solving skills and attention to detail.
  • Interpersonal Skills: Positive attitude, supportive, patient, and prioritizes every customer. Strong relationship-building abilities with prospects and team members.
  • Trading Experience: Beneficial but not mandatory.
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Alpha Masterclass Sdn. Bhd.134 pekerjaan
Teknologi Informasi
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Selangor, Malaysia

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