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Admin Cum Customer Service Assistant

MYR 2,200 - 3,000

Johor Bahru, Johor, Malaysia

Ketentuan Pekerjaan

SMA/SMK, Diploma, Sarjana, Sertifikat

Penuh Waktu, Kontrak

Deskripsi Pekerjaan

Company Profile

iCARES, a dynamic and ambitious organization, is a leading provider of innovative IoT solutions in Johor Bahru. Our forward-thinking culture empowers our team members to push boundaries and drive innovation. At iCARES, we believe in fostering a positive and supportive work environment that encourages growth and development.

Responsibilities

As an Admin cum Customer Service Assistant, you will be responsible for the following tasks:

  • Providing administrative support to the team, including data entry, filing, and document management
  • Handling customer inquiries and resolving issues in a timely and professional manner
  • Maintaining accurate records and updating databases as needed
  • Coordinating with internal teams to ensure seamless project implementation
  • Managing and responding to customer emails and phone calls
  • Developing and maintaining relationships with customers to ensure high levels of satisfaction
  • Assisting with special projects and initiatives as needed
  • Maintaining a clean and organized workspace, and adhering to company standards
  • Staying up-to-date with new technologies and processes to improve efficiency and productivity

Requirements

To succeed in this role, you will need:

  • 1-3 years of experience in administration or customer service
  • High school diploma or equivalent
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Proficiency in Microsoft Office, including Word, Excel, and Outlook
  • Excellent customer service skills, with a focus on providing timely and professional support
  • Ability to work independently and as part of a team
  • Strong organizational and time management skills
  • Willingness to learn and adapt to new technologies and processes
  • Ability to maintain confidentiality and handle sensitive customer information
  • Posses own transport
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iCARES Smart IoT Sdn Bhd5 pekerjaan
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Johor Bahru, Johor, Malaysia

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