Job Conditions
Diploma
Full-time
Job Description
Job Responsibilities:
- Respond promptly and professionally to customer inquiries via phone call, email, Whatsapp, Respond-io, Complai etc.
- Provide accurate and comprehensive information about services and promotion.
- Assist customer with placing order through DobiQueen apps or website, payment, refunds and resolving any related issues related to their purchase.
- Handle customer complaints with patience and empathy, working to find satisfactory resolutions.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Follow up with customers to ensure their issues has been resolved.
Company Culture
Open Communication
Diverse Team
Friends Outside Work
No Overtime Work
Office Uniform
Provide Trainings
Encourage Feedback
Rapidly Growing Team
Customer Comes First
Cross Department Collaboration
Supports Physical Wellness
Data-Driven
Company Benefits
Free Meals
Employee Discount
Retirement Benefits
Training Subsidy
Employee Loan
Work From Home
Office Parties
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