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Customer Service

MYR 2,400 - 3,200

Gombak, Selangor, Malaysia

Job Conditions

Diploma

Full-time

Job Description

Job Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone call, email, Whatsapp, Respond-io, Complai etc.
  • Provide accurate and comprehensive information about services and promotion.
  • Assist customer with placing order through DobiQueen apps or website, payment, refunds and resolving any related issues related to their purchase.
  • Handle customer complaints with patience and empathy, working to find satisfactory resolutions.
  • Escalate complex issues to the appropriate department or supervisor when necessary.
  • Follow up with customers to ensure their issues has been resolved.

Company Culture

Open Communication

Diverse Team

Friends Outside Work

No Overtime Work

Office Uniform

Provide Trainings

Encourage Feedback

Rapidly Growing Team

Customer Comes First

Cross Department Collaboration

Supports Physical Wellness

Data-Driven

Company Benefits

Free Meals

Employee Discount

Retirement Benefits

Training Subsidy

Employee Loan

Work From Home

Office Parties

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Foto-Zzoom Sdn Bhd288 jobs
Customer Service
0 - 50
Gombak, Selangor, Malaysia

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