Account Manager

Company Description

Join a vibrant and innovative workspace at Bigstar Optoelectronic (M) Sdn Bhd, a leader in the accounting industry. We are committed to delivering excellence and creating value for our clients through exceptional service and expertise. At our company, every team member plays a vital role in our mission. We prioritize a collaborative culture that fosters growth and development while embracing fun and creativity. Our team enjoys a supportive environment that encourages professional growth.

Job Responsibilities

• Manage and maintain client relationships, ensuring high levels of satisfaction and retention
• Serve as the primary point of contact for clients, addressing inquiries and resolving concerns
• Prepare and present reports on account status, performance, and growth opportunities
• Collaborate with internal teams to deliver solutions that meet customer needs
• Assist in the onboarding process for new clients and provide ongoing support
• Continuously seek ways to improve processes and enhance client experiences
• Stay updated with industry trends and regulations to offer informed advice

Job Requirements

• Diploma or Bachelor’s degree in a relevant field
• 1 to 3 years of experience in account management or a related role
• Strong communication and interpersonal skills
• Ability to build and maintain relationships with clients
• Proficiency in accounting software and Microsoft Office Suite
• Detail-oriented with strong analytical and problem-solving skills
• A proactive approach with excellent organizational abilities