Customer Service Officer

Key Responsibilities:

1. Appointment Management:
   • Efficiently schedule and coordinate salon appointments, considering stylist availability and client preferences.
   • Confirm appointments and communicate any changes or delays to clients.
   • Maintain an organized and up-to-date appointment system.
2. Communication:
   • Answer phone calls and respond to emails promptly, providing clear and concise information.
   • Collaborate with salon staff to relay important information and updates to clients.
   • Handle client feedback and concerns with professionalism and tact.
3. Sales and Upselling:
   • Promote salon products and services to clients based on their needs and preferences.
   • Upsell additional services or retail products to enhance the client experience.
   • Collaborate with the sales and marketing team to implement promotions.
4. Administrative Support:
   • Assist with general administrative tasks, such as maintaining client records and managing inventory.
5. Resolution follow-ups with accuracy & efficiency
   • Giving the utmost customer service experience by prompt arranging, consolidating, resolving ongoing disputes, complaints, bad reviews from our clients. Ensuring cases are close amicably.
6. Ensuring a pleasant customer experience
   • Efficient consistency in getting updates on customers enquiry & follow-ups
   • Strong phone contact handling skills and active listening skills
   • Familiarity with customer
7. Multi-tasking skills & observant in customer satisfaction
   • Identify and assess customer’s needs in.
   • Building sustainable relationships and trusts bond with customer to retain customer through interactive and responsive conversations.
   • Keep records of customer interactions, and processing