工作条件
证书
全职
职位描述
- Handle customer inquiries via phone, email, and live chat in Mandarin and English.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Resolve product or service problems by clarifying customer complaints and determining the cause of the issue.
- Follow up with customers to ensure issues are resolved to their satisfaction.
- Maintain customer records by updating account information.
- Work closely with internal departments (e.g., Sales, Technical Support, Logistics) to ensure excellent customer experience.
- Translate documents and communication materials between Mandarin and English when needed.
- Meet personal/customer service team targets and call handling quotas.
- Deliver high-quality service and support in a professional manner.
技能
communication
mandarin
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