Customer Care Representative

Company Description

We are excited to partner with Daikin Air conditioning (Singapore) Pte Ltd., a leader in innovative air conditioning solutions. Our team’s culture thrives on collaboration, creativity, and a shared commitment to exceptional customer service. We embrace diversity in our workforce and value every individual’s contribution. Here, you’ll find a warm and inclusive environment where you can grow personally and professionally while making a real impact in the lives of our customers. Join us to be part of a vibrant team that celebrates achievements and supports each other every step of the way

Job Responsibilities

As a Customer Care Representative, you’ll play a crucial role in ensuring our customers have an incredible experience. Your day-to-day activities will include

• Responding to customer inquiries with a friendly and helpful attitude
• Providing accurate information about our products and services
• Resolving customer issues efficiently and effectively
• Maintaining records of interactions with customers for future reference
• Collaborating with team members to improve service delivery and meet customer needs
• Assisting with administrative tasks as needed

Job Requirements

To excel in this role, we are looking for individuals who meet the following criteria

• A certificate or diploma in a relevant field
• 1 to 3 years of experience in customer service or a related area
• Strong communication and interpersonal skills
• A positive attitude and eagerness to learn
• Ability to work well in a team environment
• Proficiency in using customer service software and tools