GENERAL MANAGER F&B - CHINESE CUISINE

We are looking for an experienced and passionate General Manager with a strong background in the Food & Beverage industry to lead our premium Chinese dining restaurant at Canton Court, Pavilion KL. The ideal candidate must be fluent in Mandarin, possess solid leadership skills, and have a sharp eye for service excellence, profitability, and operational efficiency.

Restaurant Operations

• Oversee end-to-end daily operations of the restaurant, including kitchen, floor, and service teams.
• Ensure all F&B offerings meet high-quality standards in terms of taste, presentation, and consistency.
• Maintain restaurant cleanliness, hygiene, and compliance with safety and health regulations (e.g. HACCP, local licensing).
• Ensure smooth coordination between front-of-house and back-of-house.

People Management

• Recruit, train, and supervise staff including service crew, chefs, and supervisors.
• Provide ongoing performance feedback, coaching, and development for team members.
• Lead daily briefings and motivate the team to meet service standards and upsell targets.

Guest Experience

• Ensure top-tier service delivery to all guests, especially VIPs and Mandarin-speaking customers.
• Handle customer complaints or special requests professionally and promptly.
• Build rapport with regular diners and corporate clients to encourage return visits.

Sales & Revenue Growth

• Achieve sales targets, monitor food cost, and control wastage and overheads.
• Develop promotions, festive menus, and marketing strategies to boost customer traffic and spending.
• Identify new business opportunities including partnerships and group bookings.

Financial Oversight

• Manage restaurant P&L, budgets, and reporting.
• Conduct stock ordering, inventory control, and supplier negotiations.
• Review daily sales, monthly reports, and implement corrective action plans if needed.

Strategic Planning

• Work closely with the company’s top management to execute brand direction and business goals.
• Conduct market analysis and monitor competitor offerings and pricing.
• Lead opening plans for new outlets if the brand expands.

Requirements:

• Minimum Diploma or Degree in Hospitality, Culinary, F&B Management or related fields.
• At least 5–7 years of experience in restaurant operations, with 3+ years in a senior managerial position.
• Strong leadership skills with the ability to motivate and guide large F&B teams.
• Must be fluent in Mandarin and English (spoken & written).
• Excellent knowledge of Chinese cuisine, dining etiquette, and luxury service is a strong plus.
• Strong business acumen with the ability to analyze numbers and improve operational performance.
• Able to work under pressure, during weekends/public holidays, and in fast-paced environments.