Front Office Duty Manager

INNSIDE BY MELIA is looking for a FRONT OFFICE DUTY MANAGER to join us. We are located in No. 693, Eko Cheras, N-G01, Batu 5, Jln Cheras., 56000 Kuala Lumpur.

Responsibilities:

• Co-operates, coordinates, and communicates with other hotel departments as required.
• Check and follow on-shift handovers, check arrivals, and familiarize oneself with room allocation, the day’s VIP arrivals, and special room requests.
• Respond to guest needs and resolve related problems
• Check the guest’s messages, telexes, and mail to ensure prompt delivery
• To assist the Tour Co-ordinator/Tour Leader with group check-in/out.
• Ensure that all employees completely understand and adhere to the hotel’s policies and procedures, relating to hotel emergency procedures.
• Ensure that all Front Office personnel comply with FIT marketing techniques and maximize sales.
• Supervise/prepare monthly roster to ensure sufficient manning.
• Assist in the training of Front Office personnel.
• To supervise staff performance during shift duty. Counsel and Discipline staff when necessary. •
• Maintain a good working relationship with staff.

REQUIREMENTS:

• Min Diploma in Hotel Management
• At least 1-2 years related experience
• Knowledge using OPERA system etc
• Good spoken English and Bahasa Malaysia. Ability to speak Chinese and local dialects is added advantage.
• Flexible and adaptable to changing work environment

We look forward to hearing from you!