S
Customer Service Executive
MYR 2,200 - 2,600
Petaling Jaya, Selangor, Malaysia
Syarat Pekerjaan
Ijazah Sarjana Muda
Sepenuh Masa
Penerangan Pekerjaan
Key Accountabilities:
- Manage incoming customer enquiries or complaints- become the first point of contact for customers seeking assistance over the phone and email.
- Take all calls as per procedures and put in log report.
- Monitor the complaint status using the system.
- Provide solutions to customers according to the problem report by customers.
- Identify and escalate unresolved issues to related party or next level support.
- Responsible to monitor the progress of the next level support to comply response in within the Service Level Agreement
- Follow up and update customers status and information.
- Escalate on any feedback or suggestion by customers to the appropriate internal team.
- Prepare data and monthly report for management.
Budaya Syarikat
Komunikasi Terbuka
Pasukan Pelbagai
Rakan di Luar Kerja
Tiada Kerja Lebih Masa
Uniform Pejabat
Menyediakan Latihan
Menggalakkan Maklum Balas
Pasukan Berkembang Pesat
Pelanggan Didahulukan
Kolaborasi Antara Jabatan
Menyokong Kesejahteraan Fizikal
Berpandukan Data
Faedah Syarikat
Makanan Percuma
Diskaun Pekerja
Faedah Persaraan
Subsidi Latihan
Pinjaman Pekerja
Bekerja dari Rumah
Pesta Pejabat
Khidmat Pelanggan
0 - 50
Petaling Jaya, Selangor, Malaysia
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S
Customer Service ExecutiveSafeguards Secure Solution Sdn Bhd
Petaling Jaya, Selangor, Malaysia
Ijazah Sarjana Muda
MYR 2,200 - 2,600