Customer Service Executive

Key Accountabilities:

• Manage incoming customer enquiries or complaints- become the first point of contact for customers seeking assistance over the phone and email.
• Take all calls as per procedures and put in log report.
• Monitor the complaint status using the system.
• Provide solutions to customers according to the problem report by customers.
• Identify and escalate unresolved issues to related party or next level support.
• Responsible to monitor the progress of the next level support to comply response in within the Service Level Agreement
• Follow up and update customers status and information.
• Escalate on any feedback or suggestion by customers to the appropriate internal team.
• Prepare data and monthly report for management.