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Customer Service Executive

MYR 2,400 - 3,400

Kuala Lumpur, Kuala Lumpur, Malaysia

Ketentuan Pekerjaan

Diploma

Penuh Waktu

Deskripsi Pekerjaan

What you’ll be doing generally

  • Handling inbound and outbound calls from customers, addressing their queries and resolving their issues in a timely and efficient manner
  • Providing accurate information about our products and services, and assisting customers with bookings and reservations
  • Monitoring customer satisfaction and identifying areas for improvement
  • Maintaining detailed records of customer interactions and updating customer information in our systems
  • Collaborating with other departments to ensure a seamless customer experience
  • Adhering to company policies and procedures to provide a consistent and high-quality service

What you’ll be doing in daily to do list

  • Prepare Welcome Folder and arrange Welcome Meeting at hotel within 24 hours from clients’ arrival time
  • Provide itinerary, ground supports, optional tours sales and other crucial details to client.
  • Respond to clients’ questions and concerns in a timely and accurate way, via phone, email or chat and report any irregularity/problems to superior.
  • Prepare and submit daily report of Optional Sales and cash collection
  • Prepare monthly report update on hotels, works, events, news and available products.
  • Handle the company’s hotline (24/7 on rotation basis), attend to clients request on the ground and conduct investigation on complaints.

Budaya Perusahaan

Komunikasi Terbuka

Tim Beragam

Teman di Luar Pekerjaan

Tanpa Lembur

Seragam Kantor

Menyediakan Pelatihan

Mendorong Umpan Balik

Tim yang Berkembang Pesat

Pelanggan Utama

Kolaborasi Antar Departemen

Mendukung Kesejahteraan Fisik

Berbasis Data

Manfaat Perusahaan

Makan Gratis

Diskon Karyawan

Manfaat Pensiun

Subsidi Pelatihan

Pinjaman Karyawan

Bekerja dari Rumah

Pesta Kantor

A
Asian Trails (M) Sdn Bhd288 pekerjaan
Layanan Pelanggan
0 - 50
Kuala Lumpur, Kuala Lumpur, Malaysia

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