Client Service - Specialist (Mandarin Speaker)

Preferably Female; Male are encourage to apply

Applicants Age: Between 24 to 45 years old

Language: English, Malay, Mandarin or Cantonese preferred

Job Scope:

• Client Engagement: Be the go-to person for our clients, addressing their needs, answering questions, and ensuring their complete satisfaction with our services.
• Problem Solving: Tackle client concerns with creativity and efficiency, turning challenges into opportunities for growth and improvement.
• Relationship Building: Develop strong, long-term relationships with clients through excellent communication and a personalized approach.
• Coordination: Work closely with our internal teams to ensure seamless service delivery and a cohesive client experience.
• Feedback & Improvement: Gather and relay client feedback to help us continually refine and enhance our services.

Role & Responsibilities:

• Sales Maintanance : Maintain / Renew all existing client
• Sales Growth : Grow the Key Account
• Stronger Clientele Ties: Key Account Management / Activities
• Build New Associaties: Develop New Agents
• Expand Geographically: Work on North / South / East / West
• Sell in 2 to 3 New Products: Build New contact / Pipelines to strenghthen the account
• Consistent Reporting: Initiate Consistent Training / Engagement for the Team
• New Client / Contracts:  Acquiring New Contractual Client
• New Product Development: Get involved or Assist or Champion New Product Development

Benefits:

• Innovative Environment: Be part of a forward-thinking company that is at the forefront of retail solutions.
• Growth Opportunities: We’re invested in your professional development and offer opportunities for advancement.
• Dynamic Team: Work with a passionate and supportive team that values creativity and initiative.
• Flexible Work: Enjoy a work environment that promotes work-life balance and flexibility.