Medical Device Specialist

To install equipment in customer’s premises as instructed by the immediate supervisor/Service Manager/HOD.
To support and perform all service jobs effectively and efficiently to ensure maximum customers’ satisfaction.
To act as product/application specialist to assist the sales staff to convince customers of quality and reliability of equipment sold by the Company.
To support and maintain all testing equipment, tools and diagnostic materials in good condition.
To keep abreast of developments in technologies of the product represented by the Company so as to provide competent service support to customers.
To follow up on existing customers to sign up for service contracts after the expiry of warranty service contracts.
To ensure that all equipment repairs and maintenance service are promptly attended to and rectified within a reasonable period of time to minimize down time in the Customer’s operation.
To provide customers’ feedback of customers’ comments on Company’s product sold to them.
To work closely with the sales personnel to increase market share of the equipment sold by the Company.
Ad-Hoc Function - Perform other miscellaneous duties as assigned by immediate supervisor/Service Manager/HOD.