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Customer Service Executive

MYR 2,200 - 2,600

Petaling Jaya, Selangor, Malaysia

Job Conditions

Bachelor

Full-time

Job Description

Key Accountabilities:

  • Manage incoming customer enquiries or complaints- become the first point of contact for customers seeking assistance over the phone and email.
  • Take all calls as per procedures and put in log report.
  • Monitor the complaint status using the system.
  • Provide solutions to customers according to the problem report by customers.
  • Identify and escalate unresolved issues to related party or next level support.
  • Responsible to monitor the progress of the next level support to comply response in within the Service Level Agreement
  • Follow up and update customers status and information.
  • Escalate on any feedback or suggestion by customers to the appropriate internal team.
  • Prepare data and monthly report for management.

Company Culture

Open Communication

Diverse Team

Friends Outside Work

No Overtime Work

Office Uniform

Provide Trainings

Encourage Feedback

Rapidly Growing Team

Customer Comes First

Cross Department Collaboration

Supports Physical Wellness

Data-Driven

Company Benefits

Free Meals

Employee Discount

Retirement Benefits

Training Subsidy

Employee Loan

Work From Home

Office Parties

S
Safeguards Secure Solution Sdn Bhd288 jobs
Customer Service
0 - 50
Petaling Jaya, Selangor, Malaysia

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