Airline Customer Service Agent

Company Description

We believe in creating a supportive and vibrant atmosphere for our team! At JJ Consulting Services, we pride ourselves on fostering a culture of collaboration and growth. Our diverse team is passionate about providing exemplary customer service in the airline industry, ensuring that every traveler feels valued and heard. We wholeheartedly embrace inclusivity and encourage our employees to bring their unique experiences to the table. Join us, and together we will elevate the customer experience while having fun along the way!

Job Responsibilities

• Assist customers with inquiries regarding flight schedules, ticketing, and reservations
• Address customer complaints and provide effective solutions in a timely manner
• Process travel documents and ensure the accurate handling of passenger information
• Collaborate with team members to ensure smooth operations at the call center
• Maintain up-to-date knowledge of airline policies, procedures, and promotions

Job Requirements

• High school diploma or equivalent
• Certification or diploma in a relevant field is preferred
• 1 to 3 years of experience in customer service or call center environment
• Excellent communication and interpersonal skills
• A customer-focused mindset with a friendly and positive attitude