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Customer Service Cum Admin

MYR 2,400 - 3,400

Petaling Jaya, 雪兰莪, 马来西亚

工作条件

高中, 证书, 大专, 本科

全职, 合同制

职位描述

Company Profile

iCARES, a leading company in the property technology industry, is a dynamic and growth-oriented organization that values innovation and collaboration. We strive to provide excellent services to our customers through a team of dedicated professionals. Our mission is to deliver superior customer experiences that exceed expectations.

Responsibilities

  • Respond to customer inquiries via phone, email, or in-person to provide timely and effective solutions to their queries.
  • Provide user training.
  • Provide administrative support to the team, including maintaining records, preparing documents, and performing data entry tasks.
  • Assist in the coordination of events, meetings, and appointments, ensuring seamless communication among team members and stakeholders.
  • Maintain accurate and up-to-date records of customer interactions, transactions, and feedback.
  • Ensure compliance with company policies, procedures, and regulations.
  • Process customer orders, payments, and refunds with precision and attention to detail.
  • Develop and implement process improvements to enhance customer satisfaction and operational efficiency.
  • Collaborate with the sales team to resolve customer complaints and concerns in a professional and courteous manner.
  • Maintain a clean and organized work environment, adhering to health and safety standards.

Requirements

  • 1-3 years of experience in customer service or administration.
  • High school diploma, certificate, diploma, or bachelor’s degree in a related field.
  • Excellent communication and interpersonal skills to interact with customers, colleagues, and stakeholders.
  • Strong problem-solving and analytical skills to resolve customer complaints and concerns.
  • Ability to work in a fast-paced environment with multiple tasks and priorities.
  • Proficient in using computer software and systems, including Microsoft Office and CRM applications.
  • Strong organizational and time management skills to meet deadlines and deliver results.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Willingness to learn and adapt to new technologies, procedures, and processes.
  • Availability to work full-time.
  • Possess own transport
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iCARES Smart IoT Sdn Bhd5 职位
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Petaling Jaya, 雪兰莪, 马来西亚

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