After-sales Engineer

Key Responsibilities

• Provide customers with on-site guidance and training for product trials, help resolve technical issues, and serve as the technical communication bridge between customers and the company while maintaining strong customer relationships.
• Partner with the sales team to identify business opportunities, deliver solutions, and provide after-sales technical support; responsible for preparing technical documents such as project proposals, bids, test reports, and implementation plans.
• Collect and organize customer and market requirements, providing more accurate and timely feedback to back-end product and R&D teams.
• Participate in relevant marketing activities and keynote speeches.
• Conduct technical exchanges and collaboration with partners.
• Handle ticket processing.

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, or a related field.
• 1+ years of experience in IT or Internet-related companies; familiar with mainstream technologies and key vendor products in the cloud computing industry.
• Experience in after-sales, R&D, or operations and maintenance of medium-to-large-scale projects is preferred.
• Excellent communication skills, including the ability to convey technical information to both technical and non-technical audiences.
• Ability to work both independently and collaboratively within a team.
• Strong problem-solving and analytical skills.

Preferred / Growth Opportunity

• Passion for cloud native technologies, DevOps practices, Kubernetes, and container platform technology is highly valued.
• For exceptionally qualified senior candidates, there is potential to be appointed as Regional Leader of the overseas delivery team.