Customer Service Assistant

Main Duties

• Providing information such as mall information or directories to customers.
• To attend to customer (both shoppers and tenants) complaints, feedback, requests, and problems and ensure these are resolved quickly and tactfully.
• To attend to emergencies and respond accordingly, e.g. as first aider to injuries.
• To follow up with respective departments on incidents and mall defects as reported by tenants and customers.
• Assisting lost children and lost & found issues.
• Answering phone inquiries with regards to the mall.

Other Duties

• To ensure cleanliness of counters, service equipment & accurate inventory control.
• Ensure baby strollers and wheelchairs are in good working condition and maintained at a high standard of cleanliness.
• Inter-Departmental interaction – work closely with advertising & promotions, event, security, carpark, maintenance, leasing, operations, housekeeping and related departments to ensure smooth daily operations of the mall.
• Making announcements and paging over the public address system.
• To attend to any other duties as assigned from time to time.