Customer Service Coordinator

JOB DESCRIPTION:

• Handling phone calls, chats & emails for our customers.
• Address their needs, complaints or other issues with products promptly.
• Liase with customer constantly for production planning and capacity.
• Liase with inter/ outer company for delivery of goods.
• Be in close collaboration with Sales, Inside Sales, Purchasing and Logistics.
• Assist in preparing invoices, delivery order and proper filing.
• Stock checking with store.
• Provides administrative support and ensures efficient operation of the office.

REQUIREMENTS:

• Minimum education level SPM / STPM/ DIPLOMA level. Major in Business Information will be an added advantage.
• Required languages : Mandarin, English, Bahasa Melayu.
• Excellent customer service and interpersonal skills.
• Excellent communication skills and pleasant personality.
• A team player and initiatives.
• Preferable age: 18 – 35 y/o.
• Advanced computer proficiency level in Microsoft & data entry (Microsoft Word, Excel & Powerpoint).