It Executive

Job Summary

We are looking for a proactive IT Executive to support and maintain the company’s IT infrastructure, systems, and HR digital platforms. This role involves troubleshooting technical issues, supporting internal users, and ensuring smooth operation of payroll systems, HR software, and network infrastructure.

Key Responsibilities

1. IT Support & Helpdesk

• Provide technical support to internal users (hardware, software, network)
• Troubleshoot issues related to laptops, printers, email, and systems
• Respond to IT tickets and resolve issues within SLA

2. System & Application Support

• Support HR systems, payroll platforms, and internal software
• Assist in system setup, configuration, and user access management
• Perform system testing and basic troubleshooting

3. Infrastructure & Network Maintenance

• Maintain office network, WiFi, servers, and IT equipment
• Monitor system performance and ensure uptime
• Coordinate with vendors for maintenance and upgrades

4. Data & Security Management

• Ensure data backup and recovery processes are in place
• Maintain IT security standards (antivirus, access control, etc.)
• Assist in compliance with company IT policies

5. IT Project Support

• Assist in implementation of new systems or software upgrades
• Support Project Managers in IT-related initiatives
• Participate in digital transformation projects (HR tech / SaaS solutions)