VALUATION ADVISOR (JURU NILAI) - PAWNSHOP

Provide Service to Customers

• Provide professional and courteous service to all customers.
• Handle customer feedback, in the most appropriate manner, within operational guidelines.
• Greet and interact with all customers to determine their individual needs when they enter the store.
• Answers incoming calls as per operations standard.
• Inspecting items and assessing the value of items brought in by customers.

Perform Pawn and Trade-in Transactions

• Effectively communicates to customers on policy of the pawn and trade-in transactions.
• Perform pawn renewal and trade-in transactions.
• Handle all cash, bank transactions, voucher, and negotiable items in accordance with established policies, procedures, and practices.
• Proactively utilize customer service skills to achieve or exceed KPIs.

Stock Inventory

• Housekeeping of the store.
• Assist in maintaining outstanding store appearance.
• Labelling items, arranging merchandise displays, and ensuring that items are stored securely.

Administration/ Other assignment

• Assist in stock handling, stock-take and documentation.
• Assist in cleanliness and upkeep of the pawnshop.
• Assist with simple ordering for the store – stationery and pantry supplies.
• Any other tasks as assigned.