Strategic Account Manager

Job Summary

We are seeking a commercially driven Strategic Accounts Manager to oversee and grow key enterprise accounts, particularly in HR outsourcing, payroll services, and digital HR solutions. This role focuses on strengthening long-term client partnerships, driving recurring revenue, and ensuring successful delivery of workforce solutions across multiple clients and industries.

Key Responsibilities

1. Strategic Account Ownership

• Manage and grow a portfolio of key clients (corporate & MNC)
• Act as the primary liaison between clients and internal teams
• Develop deep understanding of client workforce structure, hiring needs, and HR challenges

2. Revenue Growth (Core Focus)

• Drive upselling & cross-selling of services such as:
  • Payroll outsourcing
  • Recruitment / RPO services
  • HR digital platforms / SaaS solutions
• Identify new business opportunities within existing accounts
• Achieve monthly & annual revenue targets

3. Client Retention & Satisfaction

• Ensure high client retention through proactive engagement
• Conduct Quarterly Business Reviews (QBR) with key clients
• Handle escalations related to payroll, staffing, or service delivery

4. Project & Service Coordination

• Work closely with Project Managers, HR Ops, Payroll, and Tech teams
• Ensure smooth onboarding and implementation of HR solutions
• Monitor service delivery performance and SLA compliance

5. Workforce Solutions Advisory

• Advise clients on:
  • Workforce planning
  • Compliance with Malaysian labour laws
  • Cost optimization through outsourcing
• Position Ramssol as a strategic HR partner, not just a vendor

6. Reporting & Pipeline Management

• Track account performance, revenue pipeline, and forecasts
• Prepare reports for management on growth, risks, and opportunities

Requirements

• Bachelor’s Degree in Business, HR, Marketing, or related field
• 4–7 years experience in Account Management / Business Development
• Strong exposure to:
  • HR outsourcing / staffing / payroll services
  • OR SaaS / HR tech solutions
• Proven experience handling key or strategic accounts
• Strong negotiation & stakeholder management skills

Preferred Background (Very Relevant to Ramssol)

• Experience in RPO (Recruitment Process Outsourcing)
• Familiar with foreign worker management / large workforce accounts
• Exposure to multi-client / service-based environment
• Knowledge of Malaysia labour compliance & payroll processes