Global It Support Administrator

Job Responsibilities:

• Delivering IT support across the globe via our ticketing system, prioritizing issues in the APAC region but also adding to global support coverage.
• Offer in-office IT support to our Kuala Lumpur-based office when the need arises.
• Provide first-line support to troubleshoot IT-related issues, big or small, by video call or slack chat.
• Onboarding and Offboarding of employee accounts & technology, including managing employee accounts & account lifecycles.
• Auditing & maintaining IT policies, procedures & documentation that provide technical support to the entire organization.
• Assist back office teams by acting as their on site hands.This includes network and MDM.

Technical experience needed for this role:

• 5+ years of experience in IT support
• Good communication skills – both written and verbal (English)
• Excellent knowledge of general ticketing systems & proper basic IT troubleshooting steps.
• Extensive Mac and macOS knowledge (Windows knowledge is a plus)
• Hands-on experience with MDM software, Google Workspace, and general asset management, Microsoft Active directory, Powershell basic knowledge.
• Application support for creative and business software packages.
• MS365, Adobe, Azure, Slack, etc
• Knowledge of networking, client-server applications, multi-tier web applications, relational databases, firewalls, VPNs, & enterprise Antivirus products
• Experience with Google Workspace, Jamf, Crowdstrike, Office365, Slack, Freshservice and various SSO solutions (OneLogin, OKTA, DUO)

Job Requirement:

• Must have strong interpersonal communication and relationship-building skills - a considerable amount of independence is needed for this job as you’ll primarily work alone in the office while representing the Global IT team.
• Have a tremendous Team-Oriented attitude to help other colleagues and departments with technical problems!
• Have the willingness to solve complicated problems, give out-of-the-box solutions & drive projects through to completion.
• Have the ability to manage time i.e. effectively prioritize numerous projects at one time.

Plusses:

• Experience with automation tools such as Workato
• Experience with Freshservice is a plus!
• Working experience with Linux or Windows systems
• Experience with Ethical Hacking tools, such as vulnerability scanners and network mapping tools