Admin Cum Customer Service Assistant

Company Profile

iCARES, a dynamic and ambitious organization, is a leading provider of innovative IoT solutions in Johor Bahru. Our forward-thinking culture empowers our team members to push boundaries and drive innovation. At iCARES, we believe in fostering a positive and supportive work environment that encourages growth and development.

Responsibilities

As an Admin cum Customer Service Assistant, you will be responsible for the following tasks:

• Providing administrative support to the team, including data entry, filing, and document management
• Handling customer inquiries and resolving issues in a timely and professional manner
• Maintaining accurate records and updating databases as needed
• Coordinating with internal teams to ensure seamless project implementation
• Managing and responding to customer emails and phone calls
• Developing and maintaining relationships with customers to ensure high levels of satisfaction
• Assisting with special projects and initiatives as needed
• Maintaining a clean and organized workspace, and adhering to company standards
• Staying up-to-date with new technologies and processes to improve efficiency and productivity

Requirements

To succeed in this role, you will need:

• 1-3 years of experience in administration or customer service
• High school diploma or equivalent
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Proficiency in Microsoft Office, including Word, Excel, and Outlook
• Excellent customer service skills, with a focus on providing timely and professional support
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Willingness to learn and adapt to new technologies and processes
• Ability to maintain confidentiality and handle sensitive customer information
• Posses own transport