Customer Service Executive

What you’ll be doing generally

• Handling inbound and outbound calls from customers, addressing their queries and resolving their issues in a timely and efficient manner
• Providing accurate information about our products and services, and assisting customers with bookings and reservations
• Monitoring customer satisfaction and identifying areas for improvement
• Maintaining detailed records of customer interactions and updating customer information in our systems
• Collaborating with other departments to ensure a seamless customer experience
• Adhering to company policies and procedures to provide a consistent and high-quality service

What you’ll be doing in daily to do list

• Prepare Welcome Folder and arrange Welcome Meeting at hotel within 24 hours from clients’ arrival time
• Provide itinerary, ground supports, optional tours sales and other crucial details to client.
• Respond to clients’ questions and concerns in a timely and accurate way, via phone, email or chat and report any irregularity/problems to superior.
• Prepare and submit daily report of Optional Sales and cash collection
• Prepare monthly report update on hotels, works, events, news and available products.
• Handle the company’s hotline (24/7 on rotation basis), attend to clients request on the ground and conduct investigation on complaints.